First thing I would try is swap sensors with another one to see if the issue follows the sensor or the garage door. If the problem follows the sensor call SS for replacement. If the new sensor on the door has the same problem, you may have to try moving the base station to help it out. Some times a couple of feet can make all the difference.We do not have any entry sensors in the system that are not named. The base station was recently reset to fix a problem with several sensors "not responding" though only one of them was an entry sensor. ... We have had our SimpliSafe system for a year now and have had well over a hundred "Entry Sensor Open" notifications when setting the alarm ...So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.If the system is disarmed within 30-60 seconds of the initial alarm signal, this will be considered a false alarm by our monitoring center. That means you will not receive a phone call or an Alarm Text, and emergency services will not be requested to your location. If the system is not disarmed before the time elapses, an alarm will sound.The Simplisafe response to move your base station is almost as ridiculous as the idea that to get whole home coverage I need to solder wire onto my sensors. If I don't see a solution to the range issue within the next 90 days from Simplisafe I will be cancelling my subscription and sending my whole system to my circular, bottomless, forever ...As of now, SS does not have a garage door sensor, so there is no software accommodation to support this process in away mode, at least easily. When my system is in home mode, its easy. Both entry sensors on the garage doors are set to instant trigger, alarm. This works as our entry/exit settings for home mode are set to 0/0. No issue.The problem of sensors loosing base connectivity and subsequently triggering a message from the base station that a sensor is not responding is due to lack of RF connectivity to the base. Adding an antenna will provide more RF gain and a stronger/better signal for your base station to hear.In order to disable the Entry Sensor Chime feature in the Original SimpliSafe system, you'll need to adjust the system's settings. ... If your SimpliSafe system is not activated, give our Support Team a call at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week. We'd be happy to talk about what other options you may have.I replaced the batteries in both and discovered that another 2nd-floor sensor had somehow dropped off the list of added devices. Replaced that battery as well and added the sensor. After that, the 1st-floor sensors are all 👍🏻, but the same two problematic 2nd-floor sensors are constantly not responding/restored/not responding/restored/etc.Moved into new house and inherited SImpliSafe system. 1 Motion Sensor isnt responding. How do I fix? ... Sensors: Entry, Motion, and Glassbreak. ... SImpliSafe system ...2. move the sensor closer to the base station if possible. 3. make sure it isn't too close to interference such as wiring, appliances, your router, etc. 4. as Captain suggested, if above fail to resolve, remove the sensor from the system, then re-add it, then user-initiated test to ensure it's working properly. 5.Select the pencil icon next to your sensor’s name. Enter the new name you wish to use in the field. Select the check mark when done. Be sure to click on Save Changes from the bottom of the pop-up before exiting to save your selection *Note, Custom Names for the Entry Sensor are not supported by Entry Sensor Alert. To confirm which names are ...Here's a Quick TLDR. Installing a SimpliSafe motion sensor is a simple process that can be completed in just a few steps. First, ensure that your system is disarmed. Then, select the location for your motion sensor and use the provided adhesive strip to securely mount it to the wall. Finally, activate the sensor by following the instructions ...@usmaak Rated only for use indoors by Simplisafe, I have used entry sensors outdoors and they work fine, as long as within range of the base, and signal is not blocked (example, on my mailbox 60 feet away, no issues, in my mailbox, no dice).. At 14 and change apiece (less if you buy a 4 pack at Best Buy) even if the entry sensor stops working and it's a total loss, not a disaster.Sensor Not Responding. If your sensor does not respond after replacing the battery, there are a few things you can try: ... No, changing the battery on your SimpliSafe entry sensor will not reset your security settings. The sensor's battery replacement process is independent of the system's settings and configurations. Therefore, you can ...The simplisafe integration integrates SimpliSafe home security (V2 and V3) systems into Home Assistant. Multiple SimpliSafe accounts can be accommodated. There is currently support for the following device types within Home Assistant: Alarm control panel: reports on the current alarm status and can be used to arm and disarm the system.. CO detector: reports on the carbon monoxide sensor status*.I've installed my system, including 14 entry sensors, but I'm unable to get the contacts on my sliding Andersen patio door to establish that the door is closed even though the led flashes correctly when opening and closing (and the base station acknowledge opening).Definitely a great idea there. We should probably warn that our recommended operating temps for the Entry Sensor is between 32¬∞F and 120¬∞F, with 90% humidity (and of course, it's not at all waterproof!). Not, that the sensor will stop working immediately as soon as the environment goes beyond that range.My entry sensor is not responding. I have changed the battery with 3 different new batteries. The blue light comes on and blinks when it closes. I moved the … The warning ‘Sensor Not Responding’ for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the Sensor off its’ bracket by pushing it towards the wall ... Entry Sensor Open means that your Entry Sensor is currently unable to detect its magnet. If you are sure that your door or window is not open, and the message persists, there may be an issue with how the sensor is set up. Please visit our Help Center here for troubleshooting.for example, entry sensor for my kitchen door is used every day, multiple times a day. I changed it out at 3 years. Entry sensor on the french doors going to the patio, maybe 3x a month, scheduled change is 4 years. Another conditions like distance from the sensor to the base with the strength of the signal can also effect battery life.Everything worked as it should have for years. Then, suddenly, at 8:42PM last night, the front door sensor stopped working. Replaced the battery and tested it. Base station recognized it, but it still wasn't working. I got the blue light when the door opened and closed, but no chime. I called SS this morning and they're sending out a new sensor.Well I definitely remove sensors using the keypad or web portal and do not remove a battery. Because SimpliSafe does not send a pending alarm we had to relocate the base which has been challenging to find a spot well hidden; but we did. There are now three sensors that seem to come and go; a basement window, an entry door and one on a fridge.Yesterday I received an alert on my phone (via the SimpliSafe app) at 2:52 PM: "Device Not Responding Hallway Motion Sensor" Having already had the issue once before with my home office's Motion Sensor, I took out the battery in the problem sensor, reinstalled it, and that action restored the device. Now here comes the weird part.I currently only have entry sensors and I have been putting them in test mode in the past few days (with the interactive monitoring plan). I was told by Simplisafe that if I do so, I should get a phone call for each sensor being tested. However each time I test my sensors, some will respond (and I will get a phone call), some will not.Also, on the entry sensor it has been in place for years so I doubt the sensor was installed wrong. I replaced the battery and when I open the door the blue light flashes and the base station makes a sound.I recently got some older model entry sensors as a gift over the holidays. I have a newer model system and was wondering if there is a way to add them to the system. The newer model sensors have a button you press to pair the sensor with the system whereas the older model sensors do not have said button.Under Entry Sensor Alert, select Sensor Name Voice Prompt This is a per-sensor setting, so you're able to choose which sensors produce a Voice Prompt, and which sensors produce just a chime. Also keep in mind that the announcement is only available for preset list of sensor names; if you use a custom name, the Base Station will revert to just ...Well I definitely remove sensors using the keypad or web portal and do not remove a battery. Because SimpliSafe does not send a pending alarm we had to relocate the base which has been challenging to find a spot well hidden; but we did. There are now three sensors that seem to come and go; a basement window, an entry door and one …If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here . With a capacity for up to 100 sensors, our Gen 3 wireless sensors are designed to fit seamlessly into your life and even large homes with ease.I have read this entire thread. I just removed and re-added my sensors as well as replaced batteries. I have one sensor that blinks blue when I am prompted to add a new entry sensor and I press the button on the sensor, but the system fails to see it. I have tried adding the sensor in the same area as 5 other sensors in my living room.@KyleNH This beeping sound you hear, is it a three note chime similar to the beep when an Entry Sensor is opened? If it is, then you're hearing the Base Station's Trouble Signal. The Trouble Signal alerts you to potential issues your system may be experiencing, like if a sensor isn't responding.SimpliSafe sensors come with the battery pre-installed and adhesive tape pre-applied, making set-up a snap. Compatible with your SimpliSafe home security system ...Clean Off the Surface Before Attaching the Sensor. One thing you absolutely need to make sure is that you clean the surface before trying to attach the sensor. Attaching the sensor without cleaning the surface may result in something interfering with the adhesive properties of the tape. Make Sure the Tape Is Not Under Direct Sunlight.SimpliSafe, a Massachusetts-based US home security brand, is known for its line of home security appliances, including indoor and outdoor cameras, temperature sensors, entry sensors, video doorbells, water sensors, smoke alarms, etc. Harvard Business School student duo Chad and Eleanor Laurens started this company in 2006 when their friends reported numerous break-ins. This brand has […]Entry Sensor Open means that your Entry Sensor is currently unable to detect its magnet. If you are sure that your door or window is not open, and the message persists, there may be an issue with how the sensor is set up. Please visit our Help Center here for troubleshooting.Additionally, we noticed the base station has since stopped chiming when entry sensors are open. We then tested the system by arming it via keypad then opening several doors, and the alarm did not go off! The base station seems unresponsive to all sensors. Another hour long customer support call going in circles, and nothing is fixed.5. Sensor and magnet are not flush and/or too far apart from each other. 6. Sensors are defective, need replaced. If you're having this many issues despite replacing the sensors, you might consider upgrading to SS3 - if interested, call and ask for a supervisor and then ask for the 40% OFF upgrade offer.Water Sensor Not Responding. The warning 'Sensor Not Responding' for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station.As a first step, we'd recommend ensuring that the battery is correctly installed. To do this:Slide the Sensor off its' bractwice in the last 18 months my front door sensor would not get picked up by the system. That's definitely a problem. SimpliSafe's door / window sensors tend to run on the short side for signal range. It might be 30-50 feet line of sight, but with walls and other obstacles it gets considerably shorter.Entry Sensor - To change your entry sensor battery, slide the sensor up and off its bracket, then replace the CR 2032 lithium battery. Slide the device back in place. Motion Sensor - To change your motion sensor battery, you do not need to remove the complete sensor off the wall. Just slide the sensor up and off the bracket, and then change ...I went through all the basics in suggestions with troubleshooting. Nothing got my sensor to respond. It has worked for 2+ years. The base station is about 5-6 feet away. Just set up my new system and Having an issues with sensors outside the house. I have a 24x32 pole barn that we are converting to a guest house. I have a motion sensor, door sensor and a siren out there. I am constantly getting notices that these items are not responding. It's like they can't see the base station. Entry sensors constantly “not responding” or “open”. We have a small 2 bedroom house, all rooms on the first floor. At least 3x a week we get a notification that an entry sensor is either open, or not responding. Resetting the entry sensor usually works temporarily but then it starts up again, usually a different one. One of my Entry Sensor batteries is low (the Base keeps announcing it). Fortunately, I have some CR-2032 Lithium 3V batteries on hand; however, the window the sensor is on is never opened. It is in my home office. Oddly, a sensor that never gets any use says it needs replacement when my front door (used multiple times per day) has no issues.Typically, it should say "Sensor not responding" or "Camera not responding", etc. If you encounter a sensor that isn't responding, it can generally mean one of two things. 1. The sensor batteries may be low. 2. The sensor may be having trouble communicating with the Base Station, usually due to range or wireless interference. We have an article ...Sensors not responding Hello - We have a home under the recommended square footage for a simplisafe system, but have had issues with the sensors in the basement (Door and Windows) not responding. We have moved the base station frequently and have it in a place where all are connected but it is not in a convenient spot.Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices. Conversation List. Filter by. All (10) SA. Keypad Batteries Are Dying Too Quickly. ... You'll use your Keypad to set your entry and exit delay, siren volume, and more. The Panic Button on top can also be used to signal an alarm when ... Sensors are all on the same floor, same building. Base station has direct line of sight to two of the three sensors, but all three randomly report they are not responding. The base unit was actually above a washing machine, so I’ve moved it to a different location now. Will see what happens over the next couple of days. Thanks! Just received my installation package today and I'm installing the entry sensors. I've installed three so far but I've got a couple of questions. With the alarm mode "Off" for the entry sensor and the "alarm mode" disabled, I get a nice chime from the base when the sensor is "open" however no push notification to the phone or a timeline record.I replaced the batteries in both and discovered that another 2nd-floor sensor had somehow dropped off the list of added devices. Replaced that battery as well and added the sensor. After that, the 1st-floor sensors are all 👍🏻, but the same two problematic 2nd-floor sensors are constantly not responding/restored/not responding/restored/etc.@Jspataro2 The best way to test your system and check the connection between the Base Station and our monitoring center is by putting your system into Test Mode. If you visit this guide in our Help Center, we take you through the steps of putting your system into Test Mode and testing each individual device.. When you say that you had certain sensors on and didn't receive any push ...In the diagram below, the Entry Sensor has been installed on the doorframe and the magnet on the door. When the door swings open, it will trigger the sensor. Sliding Doors: You can put the Sensor on the door frame and the magnet on the door (as shown in the example below), or the other way around. There is no "right side up" to the Entry Sensor.These devices can cause interference that disrupt the RF signal between the Base Station and your Sensors. For more information on the placement of your Base Station, see this article. Was this helpful?If you find that your sensor does not come back online after replacing the battery, it’s possible that it may have been offline for too long. The best step would be to remove the sensor from the SimpliSafe® Mobile App and then add it back to your system. To remove your Entry Sensor: Open the SimpliSafe® Mobile App on your phone or tabletI just installed entry sensors and motion sensor. The system works pretty well expect for the motion sensor which you have to get pretty close to for it to set off the alarm. ... Anybody know why the motion sensor is not working well. It is at the suggested height. ... SimpliSafe Home Security. 2. 0. molsad. 2 Messages. @davey_d - in regards to ...Had Simplisafe almost 2 months. Today, just before 7am, , this appeared: Entry Sensor "Office" is not responding. There are two entry sensors there, so trying to remove and replace battery one at a time.@KyleNH This beeping sound you hear, is it a three note chime similar to the beep when an Entry Sensor is opened? If it is, then you're hearing the Base Station's Trouble Signal. The Trouble Signal alerts you to potential issues your system may be experiencing, like if a sensor isn't responding.We've shown you a couple of ways to fix your posture and why it's so important. But if those aren't working out for you, this posture sensor that detects when your posture slips an...Entry Sensor Offline. If your Entry Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. ... Entry Sensor Not Responding. Sensors in the SimpliSafe system will issue errors when they fail to check in with the Base Station for more than 24 hours. This issue is ...Posted July 24th, 2013 by SimpliSafe. One of the many uses for a door sensor. Entrances and exits are your home's weakest points—and to a burglar, an unsecured door or window is like a big "WELCOME" sign. That's why door sensors—also known as "entry sensors," "window sensors," or "contact sensors"— are some of the most popular home ...Remove the previous entry point symbol if your SimpliSafe security system is using firmware version 3.0 or higher to attempt to fix the problem. If you are having issues with the SimpliSafe entrance sensor not responding, essential to check the connections between the entry sensor and the base station.All questions about the Intruder Sensors: Entry, Motion, and Glassbreak. ... Sensor Not Sticking. My entryway door sensor came unstuck in the middle of the night and activated the alarm. Are there any mounting recommendations other than sticky tape or screws? I'm now worried about all the sticky tape failing and setting off my alarm and the ...Wait 24 hours to see if it works okay in both locations, first location, 2nd etc. If they both work fine that it probably is a signal connection issue. If the orignal sensor has issues in the new location, and the 2nd one works okay, then that points to a defective sensor and call SS to replace it (if still under warranty.Simplisafe has replaced sirens & then the base station but the issue continues. This issue does not occur with entry, motion, glassbreak, or water sensors. Every device & sensor EXCEPT A SIREN correcty reports a failure by alert, message, & email. Sirens remain an issue.However the problems became much more severe and on March 9, 2022… all of the entry sensors Began sending codes for device not responding. They do not all happen at once, but they do happen on the hour. For example I will have multiple 4-5 entry sensors and motion sensors fall off at 11:08 PM. They randomly restore them selves at different times.If you do not answer - no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch. Testing the Water Sensor. To test the Water Sensor, press the button on the top of the Water Sensor. You'll hear the Base Station announce, "Water Sensor" to confirm the test was successful.Every time I use the keypad, the base station does not finish its sentence. If I let the dogs out before bed, close and lock the door, go to the keypad to set the system to Home, the base station says the entry sensor is still open. This happens EVERY night. I have done the base station hard reset, remove plug and battery. This does not work.If the Base Station is able to communicate with the sensor, you'll hear the Base Station acknowledge the test by announcing the sensor. If you did not hear the Base Station acknowledge the test (but you were in earshot range and would have if it had done so), detach the sensor from its mounting bracket and bring it into the room where your ...Given the entire entry sensor is only $14.99, it seems stand-alone magnets should be an easy task. Even having two SKUs (a single magnet SKU, and a dual-magnet SKU) shouldn't be too challenging. ... chips9940. 1 Message. 4 months ago. I think SimpliSafe could care less about us looking for thin magnets. I spoke to a guy this morning in customer ...This setting can be found on the app by going to the three-bar menu, My System > Device Settings > Choose Your Sensor > then make sure that Instant Trigger is off. If you go back to General Settings, you can change the Entry and Exit Delays for Home and Away mode. Let me know if that helps, or if you need anything else.Dead Batteries: The most common reason for a SimpliSafe sensor not responding is dead batteries. When the battery runs out of power, the sensor loses its ability to communicate with the base station, causing it to stop functioning. 2. Sensor Misalignment: Sensor misalignment is another reason why your SimpliSafe sensor might not be …this offline crap on door sensors is getting out of hand. I've had to reset the front door sensor 2 times within the last couple of days. Before it was the back door sensor. Never had this issue with the original simplisafe sensors. With you would go back to those sensors instead of these cheap-looking ones that want to go offline all the time.Here's a Quick TLDR. To test a SimpliSafe entry sensor, follow these simple steps: First, open the SimpliSafe app and select "Test Entry Sensor" from the menu. Then, open the entry sensor by removing the cover and access the battery. Next, close the entry sensor and wait for the app to confirm the test signal.@KyleNH This beeping sound you hear, is it a three note chime similar to the beep when an Entry Sensor is opened? If it is, then you're hearing the Base Station's Trouble Signal. The Trouble Signal alerts you to potential issues your system may be experiencing, like if a sensor isn't responding.The Base Station should announce “Freeze Sensor” and the timeline should show “Freeze Sensor Test” on the SimpliSafe Mobile App. If you do not hear the Base Station respond, the battery within the Temperature Sensor may need to be replaced. The Temperature Sensor takes a single CR-2032 Lithium 3V battery.One of the pieces of our front door sensor fell off the front door this evening setting off the open door bleep. Fortunately, we did not have the alarm on and we will not arm it tonight. Apparently, the command strip glue did not hold because the front door was quite cold (3 F outside).If your Entry Sensor is not on a metal door, ... Simplisafe is being extremely lazy with solving the real software problem and is Hail Mary pass hoping new hardware will make the software problem go away lol. ... The new setup had a lot of trouble with Sensors "Not Responding" until a couple months ago which I assume was due to a much-needed ...Open the SimpliSafe® mobile app on your phone or tablet. Choose My System from the bottom navigation bar. Select Device Settings. Tap on the Entry Sensor you wish to edit. Toggle Instant Trigger ON or OFF by pressing the button. Keypad. Press Menu on the Keypad. Enter your Primary PIN. Choose Devices. Use the rocker to select your Entry Sensorbackdoor sensor not responding. All questions about the Intruder Sensors: Entry, Motion, and Glassbreak.I have the old system (first signed up in 2012!). It is working fine, except for one entry sensor. It always shows up (under Devices) as "Open," even though it's closed. Changing the battery doesn'...Press "menu" on the Keypad, and enter your Master PIN. Press "5" on the Keypad. You should see "5. Test". Press the "away" button to select the "5. Test" option. You should hear the Base Station announce that it is entering Test Mode. From here, you can test the device in question through standard use (open the door/window ...